Terms of service

Published prices and draft plans

The proposed launch tiers shown on this preview are planning targets, not available offers or confirmed hardware allocations. Before sale, each consumer-facing offer must show the complete payable price including VAT where applicable and all unavoidable fees, together with the billing period, renewal amount and minimum term. Optional extras require an active choice. Draft prices must not be connected to checkout until verified.

No statement on this website promises that JungleNode is the cheapest provider. Comparisons must use equivalent resources, terms, taxes and locations, supported by current evidence.

Who you are contracting with

“JungleNode” is the trading name used by the hosting operator. Its full legal name, registered or principal address, company registration number (if applicable), direct email and contact details must be inserted before orders are accepted under these terms. No company registration, ICO registration, certification or office address is implied by a placeholder.

Existing customers can use the current support portal. A direct contact email and postal address are still required for a complete contractual notice.

Orders, prices and the service

Before you order, the order summary must identify the product, resources, location, material technical limits, total price including applicable taxes and unavoidable fees, setup charges, billing period, minimum term, renewal arrangements and cancellation method. Optional extras require your positive agreement. You must be able to correct an error before a paid order is submitted.

A contract is formed only when JungleNode sends an order acceptance identifying the agreed service. A brief download, enquiry or reseller application does not itself place an order. The contract and relevant terms must be supplied in a form you can retain, such as email. See UK online-selling guidance.

Accounts and responsible use

Supply accurate contact information and keep it current. Protect account credentials and grant collaborators only the access they need. Tell support promptly if you suspect compromise. You must have the rights and licences needed for your software and hosted material, and follow the acceptable use policy.

The minimum contracting age and any rules for accounts managed by a parent, guardian or organisation must be confirmed before launch. Do not submit children’s personal information through the reseller form.

Payment, renewals and ending your service

Your order must show when payments are due and whether renewal is automatic. You can request cancellation through the account/support channel; unnecessary obstacles must not be imposed. Cancellation takes effect according to the agreed term, subject to your statutory cancellation and refund rights. We will confirm the effective date and explain any outstanding amount.

Prices must not be changed retrospectively. A future price or material service change requires a clear reason, appropriate advance notice and any right to exit required by the contract or law. Any applicable subscription reminder or renewal rights in force at the time must be honoured. The final billing flow must be reviewed before launch.

Service quality, backups and changes

We must supply consumer services with reasonable care and skill. Information about the service relied on when ordering may form part of the contract. A written service schedule will state backup frequency, retention and restoration limits if backup services are included. Keep an independent backup when appropriate; this does not remove our responsibility for a contracted backup service.

Planned changes, upgrades, moves and repurposing follow the 24–48 hour maintenance notice policy. An emergency exception is limited to the circumstances described there.

Suspension and termination

We may take proportionate action for non-payment, a serious acceptable-use breach, a security threat or a legal obligation. Where safe and lawful, we will explain the issue and allow a reasonable opportunity to correct it. Urgent action may be necessary to protect people, systems or comply with law. You can ask support to review a decision.

The final service schedule must specify a fair export period and deletion timetable at the end of service. We will not promise indefinite storage after termination. Refunds and access rights required by law remain available.

Liability and consumer protection

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded. Statutory consumer rights and remedies take priority. No blanket “no refunds”, absolute data-loss disclaimer or unlimited customer indemnity is imposed by this draft.

A separate business agreement may allocate business risks and set reasonable liability limits, subject to applicable law. No commercial liability cap is set here. Unfair consumer terms are not binding; see Consumer Rights Act 2015, section 62.

Events beyond reasonable control (force majeure)

An event outside reasonable control may prevent or delay an affected obligation despite reasonable precautions. Examples may include severe flooding, earthquakes, lightning, exceptional storms, wildfire, war, terrorism, civil emergencies or an external widespread utility failure. Natural events are sometimes called “acts of God”. The label alone does not automatically excuse a failure.

The affected party must notify the other promptly, describe the impact, take reasonable steps to reduce disruption and resume performance, and keep the other informed. Relief applies only to the obligation actually prevented and only for the period reasonably affected. Lack of funds, ordinary equipment maintenance, avoidable capacity shortages or a failure to take reasonable precautions is not automatically covered.

If a material interruption continues for more than 30 days, either party may end the affected service without an early termination charge. JungleNode will refund prepaid charges for the unused period after termination; any additional refund or remedy required by law remains available. This clause does not excuse negligence or remove non-excludable rights, data-protection obligations or refunds required by law.

Drafted with reference to CMA guidance on unfair contract terms. The treatment of a particular event depends on the facts.

Complaints and governing law

Raise a complaint through the support portal and request a written response. If it cannot be resolved, the final response must identify any applicable alternative dispute resolution arrangements and whether JungleNode is required or willing to participate. Nothing prevents you from using a court or regulator.

The intended governing law is that of England and Wales, subject to confirmation of the operator’s legal identity and place of business before use. Customers elsewhere in the UK retain their mandatory consumer protections and any right to use the courts of their home jurisdiction. The business currently offers UK-hosted servers; this does not remove rights applicable to a customer elsewhere.