JUNGLENODE / LEGAL CENTRE
Refunds & cancellation
Consumer cancellation rights
For an eligible UK consumer distance contract for services, the usual cancellation period ends 14 days after the day the contract was made. You do not need to give a reason. Exceptions and extended periods may apply, including where required cancellation information was not supplied. Your statutory rights take priority over a plan label or promotional offer. See Consumer Contracts Regulations 2013, regulation 30.
If you want the service to start immediately
We must obtain an express request before starting an eligible service during its cooling-off period. If you then cancel, a proportionate charge for service already supplied is permitted only where the legal conditions and information requirements are met. Starting a server does not automatically remove all cancellation rights.
For a service completed in full during the period, loss of the cancellation right requires the relevant prior request and acknowledgement. Digital content has separate rules and must not be treated as identical to an ongoing hosting service. See regulation 36.
How to cancel
Send a clear statement identifying you and the service through the existing support ticket area or the operator’s direct contact address once confirmed. You may use the model form below, but using it is not compulsory. Keep a copy of your request. You should not have to call a premium-rate number or give a reason to exercise a statutory cancellation right.
Model cancellation form
To: JungleNode’s legal operator — full name, postal address and direct email to be inserted before use.
I/We give notice that I/We cancel my/our contract for the following service:
Service / order reference:
Contract date:
Customer name:
Customer address:
Contact email:
Date:
Signature (only if sent on paper):
Delete “I” or “We” as appropriate.
When and how refunds are made
Where a statutory cancellation refund for a service is due, we will reimburse it without undue delay and within 14 days after being informed of the cancellation, subject to any lawful proportionate deduction. We will use the original payment method unless you expressly agree otherwise, and will not charge a refund fee. See regulation 34.
Faulty or misdescribed services
Cooling-off rights are separate from rights where a service does not meet the contract or legal standard. Depending on the circumstances, remedies can include repeat performance, a price reduction or other legal remedies. A service-credit scheme does not remove those rights. Contact support with details of the issue.
Renewals, business customers and optional guarantees
Renewal and business cancellation terms must be clearly agreed before purchase and remain subject to applicable law. This draft does not invent a commercial money-back guarantee or classify all setup fees as non-refundable. Any plan-specific guarantee must be published with clear conditions and cannot replace statutory rights.
Payments for an affected service that ends under the force majeure clause are handled under that clause and applicable law.