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Find an answer, talk through an idea, or get help with your service.
KNOWLEDGE BASE
A useful place to start.
Search common setup, backup, account and billing questions.
Server won’t start+
Open the console and find the first error. Check whether recent changes added a plugin, mod or dependency. Keep a backup before changing files. Share the relevant error in a private support ticket.
Connect to your Minecraft server+
Open your server in the panel and copy its public connection address. Use the matching game edition and supported version. If a hostname is provided, enter the hostname rather than guessing an address.
Back up a world+
Stop writes when your game requires it, create a backup in the panel, and confirm it finishes successfully. Download an independent copy before a major update. Test restores on a separate environment.
Deploy a JavaScript or Python bot+
Upload your project without secrets in source control. Configure dependencies and the startup command for the selected runtime. Put credentials in the panel’s protected environment settings and check the console for errors.
Billing and invoices+
Open the existing billing portal to view actual invoices and renewal dates. Confirm payment status there before retrying a payment. Do not share card details in support tickets.
Keep your account secure+
Use a unique password and enable available multi-factor authentication. Give team members their own accounts with the minimum permissions they need. Never post keys, tokens or passwords in Discord.
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YOUR SUPPORT OPTIONS
Need a person?
Keep account details in your private ticket area. Model requests and reseller questions are welcome on Discord too.