Privacy Policy
Last updated 23 July 2026
1. Data We Collect
We collect account information (name, email, billing address), payment details (processed by our payment provider, never stored on our servers), and support ticket content you submit to us.
2. How We Use It
Your data is used to provision and manage your services, process payments, respond to support requests, and send essential service notifications such as renewal reminders and maintenance windows.
3. Data Storage & UK GDPR Compliance
All customer data is stored on servers located in ISO 27001-certified UK datacenters. We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
4. Third-Party Processors
We share data only with processors necessary to run the service: our payment processor (for billing) and our DDoS mitigation partner (for network-level traffic filtering). Neither is permitted to use your data for their own purposes.
5. Data Retention
Account and billing records are retained for 6 years after account closure to meet UK tax and accounting obligations. Support ticket content is deleted 24 months after the ticket is closed.
6. Your Rights
Under UK GDPR, you have the right to access, correct, delete, or export your personal data, and to object to certain processing. Contact us to exercise any of these rights.
7. Contact
JungleNode Ltd is the data controller for personal data processed under this policy. We are registered with the UK Information Commissioner's Office (ICO) under registration reference [PENDING — insert real ICO registration reference]. For any privacy-related request, open a ticket from your client area or contact us via the support channels listed on our site. If you're unsatisfied with our response, you have the right to lodge a complaint with the ICO at ico.org.uk.